I like these 12 natural laws of business:
1. You’re more likely to get to greatness if you have an inspiring and strategically sound vision.
2. If you don’t give customers compelling reasons to buy from you, they won’t.
3. If you don’t create a great, rewarding place for people to work, they won’t do great work.
4. If you want the staff to give great service to customers, you have to give great service to the staff.
5. If you want staff to give great performance, you have to give clear expectations and training tools.
6. Successful businesses do the things that others know they should do but generally don’t.
7. If you aren’t consistently getting better, you’re not going to get long-term greatness.
8. Success means you get better problems—but there will always be problems.
9. Whatever you’re good at is likely to also lead into areas of weakness.
10. It takes a lot longer to make something great happen than people think.
11. Profit is good (he stated as “Without good finance, you fail,” I think)
12. Great organizations are appreciative and the people in them have more fun.
What do you think? Are these laws correct? Is there a “law” you would add or one you would miss out?